FAQs

Everything you need to know about shopping with us.

How can I contact Ratatatata Garage?

You can reach us anytime at info@ratatatatagarage.com
Our support team is fast, friendly, and always ready to help with anything you need.

Do you ship worldwide?

Yes — we ship to car lovers all around the globe.

Where do you ship from?

All orders are shipped directly from our warehouse in Hong Kong, allowing us to deliver worldwide.

Can I change or cancel my order?

We work fast — really fast.
If you need to change or cancel your order, please contact us within 12 hours of placing it.
After that, orders are already being processed and cannot be edited.
You can always return your package for a refund once it arrives.

What payment methods do you accept?

We accept all major payment options:

  • VISA

  • Mastercard

  • American Express

  • PayPal

Safe, secure, and encrypted checkout every time.

When will my order be processed?

Orders are processed Monday–Friday.
Please allow 1–3 business days for handling before shipping.
Orders placed during holidays or sale periods may require extra time.

How long does shipping take?

Due to high demand and global delivery routes, standard shipping takes:
2–3 weeks depending on your location.

What if I don’t receive my order?

If your order has not arrived 30 days after shipping, you’re fully protected — you’re eligible for a complete refund.

Will I be charged customs or import taxes?

Prices on our website are tax-free.
Depending on your country, you may be charged customs duties or VAT when your order arrives.
These fees are set by your local customs office and are the buyer’s responsibility.

For details, please contact your local customs authority.

How do I return an item?

Simple — just email us at info@ratatatatagarage.com and we’ll guide you through the process.

What if the item I received is incorrect, damaged, or defective?

We’ve got your back.
Email us with:

  • Your order number

  • Photos of the issue

  • A brief description

We’ll fix it as fast as possible.

When will I receive my refund?

Once your return is received or your cancellation is approved, refunds are issued to your original payment method within 7–10 business days.
If it’s taking longer, simply contact your bank or card provider — sometimes they need extra time to post the credit.